Exchange& Return Policy

At Alora, we are committed to ensuring the highest level of hygiene and quality for our customers. Due to the intimate nature of our products, we operate under a strict policy regarding returns and exchanges. Please read the following conditions carefully before making a purchase.

1. NO REFUNDS All sales are final. We do not offer cash refunds for any purchases, including cases of "change of mind" or wrong size selection. By purchasing from Alora, you agree to this policy.

2. HYGIENE POLICY & NON-RETURNABLE ITEMS Due to strict hygiene standards and health regulations, we do not accept returns or exchanges on:

  • Bikini Bottoms
  • One-Piece Swimsuits
  • Full Sets (if the bottom is included)

For safety and sanitary reasons, these items are considered final sale and cannot be returned or exchanged under any circumstances.

3. EXCHANGES (TOPS ONLY) We understand that finding the perfect fit is important. Therefore, we offer exchanges only for Bikini Tops.

If you purchased a bikini top and need a different size, you may request an exchange subject to the following conditions:

  • The request is made within 14 days of receiving your order.
  • The item is unworn, unwashed, and unused.
  • The item is in its original packaging with all tags and labels attached.
  • There are no makeup stains, deodorant marks, or odors on the fabric.

Please Note: If the returned top does not meet these conditions, we reserve the right to refuse the exchange and the item will be sent back to you at your expense.

4. HOW TO INITIATE AN EXCHANGE To request an exchange for a bikini top:

  1. Contact us at business@aloradubai.com with your Order Number and the size you wish to exchange for.
  2. Once your exchange request is approved, we will provide you with the return address.
  3. You are responsible for the shipping costs associated with returning the item to us. We recommend using a trackable shipping service, as we are not responsible for lost packages.

5. SHIPPING COSTS

  • Original Shipping: Original shipping fees are non-refundable.
  • Return Shipping: The customer is responsible for paying for their own shipping costs for returning the item for an exchange.
  • Exchange Shipping: Depending on your location, you may also be responsible for the shipping cost of the new item sent to you.

6. DAMAGED OR DEFECTIVE ITEMS In the unlikely event that you receive a damaged or defective item, please contact us immediately (within 48 hours of delivery) at business@aloradubai.com Please include:

  • Your Order Number.
  • Clear photos of the defect/damage.

If the item is deemed defective by our team, we will arrange for a replacement or a store credit at no additional cost to you.